Conad - Supermarket

We spent 2 weeks in a villa here in Cefalu and this supermarket was a 5 min walk. We were in the supermarket shopping every other day having spent on average 40 euros on each visit . Towards the end of our holiday , we bought milk with a best before date 2 weeks forward but upon opening it , the milk was off . I returned to the supermarket the next day and wanted to change it and I was refused despite showing the best before date and my receipt . I was told I should have returned straight away ! I explained we are a family on holiday and have young kids but was refused a refund / exchange . It escalated with the supervisor who had no empathy and then ultimately out of principle I asked to speak to the manager who rescinded and agreed to a refund . The staff were rude / aggressive and what really riled me was when leaving the initial staff member made an offensive comment referring to me “ as where you people come from .. and asking me to come back to the store! …” . It was a really sad end an otherwise great holiday . Avoid this place - an ugly Attitude amongst the staff

We were on our way back home from a lovely trip to Cefalu. We needed to stock up on food and drinks. We've spotted this Conad on the way in when we arrived and decided to shop here on the way back. It's not the biggest Conad, but it did have all we needed that day. Some meat, sausages, veggies, pasta, milk, water, soda, beer and wine. Products and quality were good...as expected. We've shopped at Conad many time, always have been happy with it. Prices are fair as usual. The parking lot is a bit small and some customers had to turn back and head somewhere else, parking spaces are tight as well, don't show up in a too big car. Besides that it was all fine.